Privacy & Cookie Policy

Resolvify(“we,” “our,” or “us”) is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our commercial mediation, arbitration, and conflict resolution services.

Resolvify Limited is the data controller responsible for your personal data.

By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following categories of information:

• Personal Details: Name, contact information, job title, and organisation details.

• Case Information: Documents, correspondence, and submissions relevant to mediation, arbitration, or other resolution services.

• Technical Data: IP address, browser type, device details, and usage information when visiting our website.

• Financial Information: Payment details for service-related transactions.

How We Use Your Information

We use personal information for the following purposes:

• Service Delivery: To facilitate mediation, arbitration, and related dispute resolution processes.

• Case Management: To review, assess, and manage client files in accordance with legal and professional standards.

• Communication: To provide updates, respond to queries, and share relevant service information.

• Compliance: To meet regulatory, legal, and professional obligations.

• Improvement: To enhance our website functionality, client services, and security.

Legal Basis for Processing Personal Data

We process your personal data on the following legal basis:

• To perform a contract with you,

• Where it is necessary for our legitimate interests,

• Where you have provided consent,

• Where we are required to comply with legal obligations.

Confidentiality in Dispute Resolution

Resolvify recognises the sensitive nature of conflict resolution. All case-related information shared with us is treated with strict confidentiality. We do not disclose mediation notes, arbitration submissions, or related documentation to third parties unless:

• Required by law or court order.

• Explicitly authorised by the client.

• Necessary to safeguard legal or professional obligations.

Sharing of Information

We do not sell or rent personal information. Information may be shared with:

• Authorised Professionals: Accredited mediators, arbitrators, or experts engaged in the resolution process.

• Service Providers: Trusted partners who provide IT, hosting, or administrative support, bound by confidentiality agreements.

• Legal or Regulatory Authorities: Where disclosure is legally mandated.

Data Retention

We retain information only for as long as necessary to fulfil the purposes outlined above, or as required by law, regulatory frameworks, or professional practice standards. Case-related records are archived securely and destroyed when no longer legally or operationally required.

Cookies and Website Data

Our website uses cookies and similar technologies to:

• Improve functionality and user experience.

• Analyse website traffic and usage patterns.

• Support security and authentication features.

Visitors may control or disable cookies through browser settings, but this may affect website functionality.

For more information, please refer to our Cookie Policy.

Data Security

We adopt appropriate technical, organisational, and legal safeguards to protect personal information, including:

• Secure storage of case files and digital records.

• Encrypted communication channels for sensitive correspondence.

• Restricted access to confidential material.

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

International Data Transfers

As Resolvify operates with clients across the UK, EU, and India, personal data may be transferred across jurisdictions. We ensure that any such transfers comply with applicable data protection laws, including GDPR and equivalent Indian frameworks.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, update, or correct your personal information.

• Request deletion of personal data where legally permissible.

• Restrict or object to certain processing activities.

• Data portability.

• Withdraw consent at any time where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the “Last Updated” date clearly indicated.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Resolvify
Email: contact@resolvifylimited.com
Address: Suite 2/3 2nd floor 48 West George Street Glasgow G2 1BP